I had to take it to a local guru company and get it tested so back on the phone again to the hard drive company to let them know that this one was defective. Got a return authorization number and off that one went in the mail.
I finally got a good hard drive then was able to get to the point of being able to put in the recovery disks that were from another company HP recommended, because my computer was 5 years old and they don't have recovery disks for that "old" a computer. The disks are not free even if you bought the license from MicroSoft for the original software. So, got those started and the first disk went great...then the screen prompts me for the second disk but the CD tray won't open automatically. I have to put a pin in the tiny hole to open the tray, which starts the entire process all over again. Lovely! After two cycles of that, I felt like I nurtured this box as much as a human being should be allowed and it was time for a new computer. Today, I am a proud owner of another brand of computer.
Some things I had to retrain my brain to do:
Stop pounding on the keyboard when it auto corrects a word that was just fine that way I typed it.
No more slamming the keyboard tray into the desk like it weighed 80 pounds.
I can no longer kick the CPU unit when it is taking so long for something to download. I tricked my brain with this one as I bought a laptop, so I can throw the mother board, keyboard and all the guts together, when it is appropriate.
For now, technology and I are are back trying to communicate but, I'm afraid the relationship will never be the same.
P.S. Will be working diligently to get my money back from hard drive and disk companies that HP recommended.