Hands down, the most asked question was “what size is it?” Are you kidding me? I so wanted to reply: “Are you #%^@*! BLIND…it is in BOLD on the advertisement you idiot?” “You don’t deserve to have these expensive clothes since you can’t read!” “Let them go to someone who is more literate than you, PLEASE!”
I have a 100% satisfaction rating and want to keep it that way. It is important to me. So, I took a deep breath and realized everyone misses things when reading.
I changed into my cheery helpful oh so nice customer service hat, my brain kicked in and my fingers typed a reply that was much different than my first reaction. More like: “The size on your item is (brand name) size 0. In real sizes that equates to a Misses 6-8 in other stores. Remember that is has 5% spandex so it can fit up to size 10, depending on how you like tops to fit. Please let me know if there is anything else I can help you with on this item. All the best, THE extremely gracious seller.
Then there was another and another asking the same question. I checked the ads to make sure the size was included and it was there in big bold letters/numbers, just like I wrote it. WHEW! I was beginning to doubt my own abilities of writing an ad.
After I got past several of those, another person wanted the measurements from another item…not just size but actual measurements: the measurements from one shoulder to another, the length from end of collar to end of garment, the sleeve length, inseam length and of course if I would bundle the shipping if she won more than one item.
Okay, okay, I know these items were a REAL bargain. If these measurements were crucial, wouldn’t you think the person would actually go buy it at the store on clearance so they could try the item on? I would have.
I found a cloth measuring tape and carefully measured each one of the places twice to ensure accuracy and typed each one of the measurements (checked those also) with my customer service graciousness. The person never bid on the item (no surprise) but it went to a very happy customer.